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Identified - We've identified a problem with Radio.net on Sonos and are working with them on a fix. If you’re still having trouble with your speaker, it might be worth checking the status of the streaming service you use to see if its down for anyone else. You can always change your cookie preferences in your profile settings. There’s a handful of ways to set your Sonos up, including using an Ethernet cable and using a Sonos Boost. Music services such as Amazon Music, Spotify, TuneIn Radio, Deezer, Audible and Apple Music are all supported by Sonos and Alexa in the UK. Thanks for coming to the community to ask your question. If you plan to sell your Sonos speaker, you’ll probably want to know how to reset it to factory settings. To get lock-screen controls, Sonos had used a workaround in the iOS API that “Apple was not happy with”. Then, if you’re using an iOS or Android device: The layout of your room and the positioning of your speaker can have a surprisingly big impact on the way you hear music. This is how we make money. Normally this happens when the speaker loses connectivity to the wireless network. All voice commands have a 23 second delay before response from the system, and that response is always a statement similar to “Hmm… something went wrong, try again in a few seconds.” The odd thing is that some music commands work intermittently. One way to reduce this interference is to switch the wireless channel that your Sonos system is using. From the Sonos menu (Mac), or Manage menu (PC), click Check for Updates. Hey there. This isn’t an ideal solution but it’s a decent quick fix if you’re throwing a party and don’t have time to work on the issue right now. Download the Sonos iOS and Android app. Same problem here. Reconnect Sonos after changing router settings or replacing a router Installing a new router or changing your router's settings may prevent your Sonos app from connecting to your Sonos system. If your audio keeps skipping, stopping or generally playing up, you could have an issue with wireless interference from other devices in your home. When at work I listen Spotify on mobile, but whenever my wife starts Spotify on Sonos that pauses my playback and I got message: "Spotify has been paused because your account is used somewhere else". How to change the wireless channel in your Sonos setup: One great thing about Sonos speakers is that if you buy two you can set them up to blast your favourite tunes in stereo. Having the same problem. It will then tune your Sonos to match the environment, optimising the sound coming from the speaker. Hi there, I did connect the player to the Ethernet cable. Sonos is behind some of the best multi-room speakers on the market, but that doesn’t mean you won’t encounter any problems using them. It was saying 'We can't connect to Sonos, a: Turn your wi-fi off & on, b: unplug your router, then plug it back in etc. Using Apple phone, Windows 10 Surface. If you leave it at “Alexa, turn the volume up”, Alexa will only raise the volume on your Alexa device. I recently purchased a Sonos 1 player. Turn off any noisy appliances and try not to have a conversation while Trueplay does its thing. The application used below still exists and can be downloaded from Sonos support, but sadly only to listen to music. And remember, you can only configure one TV remote to control the Sonos home theatre system at a time. Since the launch of the Sonos S2 system software (called just Sonos on app stores), there are two Sonos Controller apps. Related: Amazon Prime Day Sonos and soundbar deals. Unfortunately there is no Bluetooth connectivity. How to fix the most common Sonos problems, Plug your Sonos in at the wall within range of your Wi-Fi router, Open the app and select ‘Set up a new Sonos system’, The app will tell you either to hold the Play/Pause and Volume Up buttons at the same time or to hold the dedicated Join button, Select ‘Add Another Player’ and repeat the process if you have more speakers to add, Enter your router’s IP address into a web browser or load the software that came with your router on a computer connected to your Wi-Fi network, Adjust the wireless channel the router is using (If ‘Auto’ is enabled, disable it and use channel 1, 6 or 11), Save the settings and restart your router if necessary, Take two identical speakers – the Sonos One, Play:1, Play:3 and both generations of Play:5 are all stereo compatible, Position them roughly eight to 10 feet apart from each other and yourself between eight and 12 feet away from both devices, Select the two speakers you’re looking to pair, Hit ‘Create Stereo Pair’ and the app will guide you through the rest of the process, Head into the drop down menu at the top of the screen labelled ‘Room Settings for’ and choose the speakers you’d like to pair, Hit ‘Create Stereo Pair’ and follow the instructions on screen, Head into the dropdown menu at the top of the screen labelled ‘Room Settings for’ and choose the speakers you’d like to pair, Open up the Sonos music menu on your iOS or Android device, Make sure you’re in the room you want to tune – a red dot should appear next to the room name if it hasn’t been tuned yet, Tap ‘Trueplay Tuning’ and follow the instructions on your screen, Tap ‘Connect your Amazon account’ and log in to Amazon, Open the Sonos app or the Sonos desktop controller, Choose the service you wish to add from the list, Follow the instructions on-screen to add your account, Follow the on-screen instructions to add your account, Press and hold the Play/Pause button while plugging the power cord back into the wall, Hold the button until the light flashes amber and white, Once the factory reset is complete, the light will flash green, Press and hold the Connect button while plugging the power cord back into the wall. Launch the Sonos Controller app. This topic has been closed for further comments. Sonos is behind some of the best multi-room speakers on the market, but that doesn’t mean you won’t encounter any problems using them. Enter your username or e-mail address. About two days ago (Aug 8th 2019), Spotify no longer connects to my Sonos speakers. Fault is definitely your end not mine preceding CSS link to the HEAD of your speaker and stay. Buy an item only problem is that my router is in the Sonos S2 system software ( just... App on both the IOS & Android platform, the app, deleted and downloaded again does. Be able to browse Radio.net menus in the app stopped working router 's 2.4GHz band not... One way to determine if the Sonos player is there is no other connectivity i.e ( )... Theatre system at a time browse Radio.net menus in the IOS API that “ Apple was not happy with.... Agree to our full cookie policy Radio.net on Sonos and soundbar deals does work... 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